Frequently Asked Questions

You got questions? We got answers!

How do I contact customer service?

Simple!  just move on over to our Contact Us Page or just email us anything at info@masterpan.com. You will be amazed on how simple it is and how quick we reply!

How much is shipping?

Easy! Flat fee of $5.95 on any 1 product shipped anywhere in the U.S. or Canada.   Check out our Shipping Policy.

How long should I expect to receive my order?

All orders received by 2PM EST are expected to ship the same day. Customers usually receive their orders in between 5 – 7 working days. Check out our shipping policy for everything you need to know about shipping.

Do you ship to PO Box’s?

Sorry but at this time we do not Ship to PO Box’s.

How do I track my order?

Simple! Visit Your Account to tack your order 24/7.

Do you charge sales tax?

We charge sales tax for items shipped to destinations in the following states: Alabama*, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington and West Virginia.

Do you ship outside of the USA?

Yes, only to Canada.

What is your Return Policy?

Our goal is to keep you 100% satisfied. Please see our Returns Policy.

What is your Privacy Policy?

We take pride in guaranteeing your privacy. Please read our Privacy Policy.

How do I apply a Promo Code?

Just register your email address with us and get on our mailing list for our weekly deals, promos and discounts. 

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